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```python
# AI Dev Tool: Cloudflare Worker Helpdesk API
# ============================================
# A production-ready API integration wrapper for ResolveHQ, 
# a helpdesk built on Cloudflare Workers, D1, R2, and Queues.

import os
import json
from typing import Dict, List
from pydantic import BaseModel
from cloudflare import Cloudflare

# Define the Helpdesk API configuration model
class HelpdeskConfig(BaseModel):
    """Helpdesk API configuration model"""
    account_id: str
    api_key: str
    base_url: str = "https://api.cloudflare.com"

# Define the Helpdesk API client class
class HelpdeskClient:
    """Helpdesk API client class"""
    def __init__(self, config: HelpdeskConfig):
        self.config = config
        self.cloudflare = Cloudflare(email=os.environ.get("CLOUDFLARE_EMAIL"), 
                                     api_key=os.environ.get("CLOUDFLARE_API_KEY"), 
                                     api_base_url=self.config.base_url)

def get_tickets(self) -> List[Dict]:
        """Get a list of helpdesk tickets"""
        try:
            response = self.cloudflare.get(f"/client/v4/accounts/{self.config.account_id}/helpdesk/tickets")

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